Verify
Review the listing, photos and description carefully. Ask questions before agreeing to buy and make sure the details make sense.
SAFER TRANSACTIONS
Collect with confidence.
Protect the transaction.
Jian Zhan Exchange brings buyers and sellers together, but you complete the transaction directly with one another. A few simple habits can help make the process safer for everyone.
See the 5 StepsTHE BASIC IDEA
Good transactions leave a trail.
Before money or a Jian Zhan piece changes hands, make sure both people understand what is being purchased, the price, how payment will be made and how the piece will be shipped.
Keep your messages, payment records, photos, receipts and tracking information until the transaction is completely finished.
A SAFER TRANSACTION
Five simple steps.
Create a clear record from the first conversation through delivery.
Document
Keep the conversation and agreed transaction details. Sellers should photograph the condition of the piece before packing.
Pay
Agree on the payment method before sending money and understand the protections offered by the payment service you choose.
Making a Payment →Ship
Pack carefully, use tracking, retain the shipping receipt and share the tracking information with the buyer.
Shipping & Tracking →Receive
Inspect the package and piece promptly after delivery. Keep the packaging until you are satisfied that everything arrived as expected.
WHEN SOMETHING FEELS OFF
Slow the transaction down.
You never need to rush because someone else wants to complete a deal quickly. If something does not make sense, resolve it before sending money or shipping a piece.
01
Pressure to act immediately
Be cautious when someone creates unnecessary urgency around payment or shipping.
02
Details that keep changing
Changes to the price, payment instructions, shipping address or terms deserve another look.
03
Unusual payment requests
Be cautious of unexpected overpayments, refunds to another person or payment arrangements that do not make sense.
04
Information that does not match
Names, photos, payment details and shipping information should tell a consistent story.
BOTH SIDES MATTER
Protect the buyer. Protect the seller.
A good transaction creates clear expectations and useful records for both people.
FOR BUYERS
Know what you're buying.
- Review the listing and photos carefully.
- Ask for additional information when needed.
- Confirm the total price and shipping terms.
- Understand the payment method before paying.
- Save your payment and transaction records.
- Inspect the piece promptly after delivery.
FOR SELLERS
Document what you're sending.
- Describe the piece and condition accurately.
- Keep clear photographs of the piece.
- Confirm payment before shipping.
- Photograph the condition before packing.
- Use tracking and retain the shipping receipt.
- Keep transaction records through delivery.
KEEP THE RECORD
If there's a problem, documentation matters.
A complete transaction record can help explain what happened to the other member, a payment provider or a shipping carrier.
Don't immediately delete messages, photographs, receipts or tracking information after delivery.
TRANSACTION RECORD
Keep these together
✓
ConversationWhat buyer and seller agreed to
✓
PhotosListing, condition and packing
✓
PaymentReceipt and transaction information
✓
ShippingReceipt, carrier and tracking
IF SOMETHING GOES WRONG
Start with the facts.
Shipping damage, delays and misunderstandings can happen. Start by documenting the issue and communicating clearly.
Document it
Take photographs and save the packaging, transaction details and relevant messages.
Contact the other person
Explain the issue clearly and give the buyer or seller an opportunity to respond.
Use the appropriate provider
If necessary, use the dispute or claims process offered by the payment provider or shipping carrier you used.
Jian Zhan Exchange connects buyers and sellers. We do not process payments, hold funds, guarantee transactions or determine eligibility for protections offered by payment providers or shipping carriers. Buyers and sellers are responsible for evaluating transactions and following the requirements of the services they choose to use.