BUYERS & SELLERS

A good exchange
works both ways.

Jian Zhan Exchange brings collectors together. Whether you're buying your next piece or passing one along, clear communication and simple expectations make the experience better for everyone.

THE MARKETPLACE

You make the deal.

Jian Zhan Exchange gives collectors a place to discover pieces and connect directly with one another. Buyers and sellers then agree on the details and complete the transaction themselves.

The seller's job is to represent the piece accurately and deliver what was promised. The buyer's job is to understand the piece, price and terms before committing to the purchase.

01
I'M BUYING

Find it. Understand it. Make the deal.

Take the time to understand the piece and the transaction before sending payment.

01

Discover

Browse the marketplace and find a Jian Zhan piece that interests you.

02

Ask

Review the listing and photographs. Ask the seller for more information when you need it.

03

Agree

Confirm the exact piece, its condition, total price, payment method and shipping arrangements.

04

Pay

Complete payment using the method you and the seller agreed to use.

Payment Guide →
05

Track

Once the seller ships, follow the tracking information until your package arrives.

Shipping Guide →
06

Receive

Inspect the package and piece promptly and contact the seller if there is a problem.

BEFORE YOU BUY

Know what you're agreeing to.

A few questions before payment can prevent a lot of confusion afterward.

✓

Is this the exact piece pictured?

Make sure you understand exactly what is included in the sale.

✓

Do I understand its condition?

Ask about chips, cracks, repairs, wear or other condition details that matter to you.

✓

What is the total price?

Confirm the price of the piece and any agreed shipping costs.

✓

How will I pay?

Understand the payment method before sending money.

✓

How will it be shipped?

Agree on shipping and make sure tracking will be provided.

02
I'M SELLING

Represent it clearly. Pack it carefully.

Give the buyer the information they need to understand the piece and complete the transaction confidently.

01

List

Create an accurate listing with useful photographs, measurements and condition information.

02

Respond

Answer reasonable questions and provide additional information or photographs when needed.

03

Agree

Confirm the price, payment method and shipping arrangements before completing the sale.

04

Confirm

Verify that the agreed payment has been received before releasing or shipping the piece.

05

Pack & Ship

Protect the piece carefully, ship it as agreed and retain your shipping documentation.

Shipping Guide →
06

Track

Share tracking information and keep your records until the piece has been delivered.

01

Describe honestly

Identify condition issues and accurately represent the piece being offered.

02

Photograph clearly

Show useful angles and document the condition before packing.

03

Confirm the deal

Make sure both people agree on price, payment and shipping.

04

Keep the record

Save messages, photos, payment information, shipping receipts and tracking.

BEFORE YOU SHIP

Make sure the box tells the same story as the listing.

The piece the buyer receives should match the piece you described, photographed and agreed to sell.

GOOD COMMUNICATION

Clear beats complicated.

Before money changes hands, both people should have the same understanding of the important details.

BEFORE PAYMENT

Make sure you agree on:

01The exact piece being purchased
02The condition of the piece
03The total price
04The payment method
05The shipping arrangements
ONE MORE THING

Keep the transaction safer.

Keep good records, understand the payment method, use tracking and pay attention when something about a transaction does not make sense.

Safer Transactions →

Jian Zhan Exchange connects buyers and sellers. Buyers and sellers communicate directly and are responsible for evaluating listings, agreeing to transaction terms, selecting payment and shipping services, and completing their transactions.